UPDATED: 8/8/18 10:18 am ET – adds details
General Motors’ Customer Care and Aftersales division is launching the GM Collision Repair Network for qualified dealership collision repair facilities and independent body shops in the U.S.
The automaker said in a statement Wednesday that it expects to roll out the network in early 2019. First, dealership facilities and independents have to enroll, and submit to an audit of their facilities, training and equipment.
GM is partnering with Mitchell International Inc., of San Diego, to administer the network, said Jack Rozint, vice president of sales and service for Mitchell’s Auto Physical Damage business unit.
“Mitchell’s software will be used to process the claims in the program,” Rozint said in a phone interview Tuesday night, ahead of the GM announcement on Wednesday, at the 2018 NACE Automechanika trade show in Atlanta.
Any U.S. collision repair facility can apply for inclusion in the network through an enrollment portal, Mitchell said.
Besides processing claims, Mitchell’s software also supports estimates and performs quality-control checks. The system also makes sure customers are “properly communicated with,” and also measures customer satisfaction, Rozint said.
“It has a lot of capability. Integrated repair procedures — specific to the vehicle being worked on, and the equipment on that vehicle — will be pulled up and presented to the person doing the repair … and make sure the vehicle is repaired per the OE repair procedures,” he said.
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